Payment & Refund Policy
We operate with complete customer commitment and transparency. If you face any technical issue or problem and our team cannot solve it within 48 hours, you will receive a 100% full refund.
48-Hour Resolution or 100% Full Refund
Agar aapko koi bhi technical issue, MT5 sync error ya platform problem aati hai aur hamari team 48 hours ke andar use solve nahi kar pati hai, to aapko bina kisi sawal ke 100% full refund turant de diya jayega.
1. 48-Hour Issue Resolution Guarantee
All plans (Trader Pro Monthly, 1-Year Pass, Elite Lifetime) are protected by our 48-Hour Issue Resolution Policy. If you face any technical difficulty, MT5 live sync issue, account setup obstacle, or data problem on TradeFXLounge, simply reach out to our team.
2. Accepted Payment Methods (Manual UPI & Crypto)
TradeFXLounge currently processes all transactions via direct manual transfer to avoid third-party gateway markups and recurring subscription traps:
- UPI Transfers (India): Instant zero-fee payments via Google Pay, PhonePe, Paytm, or BHIM using our official merchant QR code or UPI ID. Verification is completed via the 12-digit UTR reference number.
- Cryptocurrency Deposits (Global): Direct on-chain transfers in USDT (TRC-20, BEP-20, ERC-20) or major cryptocurrencies. Verification is completed via the public blockchain Transaction Hash (TxID).
3. Zero Recurring Auto-Debits / No Surprise Rebills
We do not store credit card information or engage in automated recurring rebilling. All subscriptions are prepaid fixed-term passes. When your paid access duration (1 month or 12 months) ends, your account simply pauses unless you choose to manually renew. You will never be charged without your explicit manual transfer.
4. How to Report an Issue & Request a Refund
Agar aapko koi bhi problem aati hai, to process bilkul simple hai:
- Issue Report Karein: Send an email to tradefxlounge@gmail.com ya hamare support ticket system pe apni registered email aur issue ki details share karein.
- 48-Hour Resolution Window: Hamari technical support team turant aapke issue ko investigate aur fix karne par lag jayegi (including 1-on-1 AnyDesk/TeamViewer remote setup help if needed).
- Full Refund Processing: Agar hamari team 48 hours ke andar aapka issue resolve nahi kar paayi, to 100% full refund process ho jayega:
- UPI Payments: 100% amount aapke original UPI ID / bank account me turant refund ho jata hai.
- Crypto Payments: USDT me directly aapke wallet address par refund transfer ho jayega.